Dear customers:
Thank you for using "Tianyang" electronic products. In order to protect your rights, please be sure to read the user manual carefully so that you can obtain technical support and fast after-sales service in installation and debugging, use and maintenance, and troubleshooting.
Customer Service Center
The customer service center can provide needed services or guarantees according to user needs.Whether in on-site service, spare parts support, fault repair or emergency response, it can provide users with standardized, professional, diversified and integrated services.Users can use the customer service hotline (24Hour )Conduct technical consultation or fault repair.
Customer Service Instructions
1)、During the warranty period, if the product fails, you can enjoy free warranty service if it fails.
2)、On-site installation and debugging, and execute according to the sales contract.
TianyangAs an excellent domestic electronics research and development and manufacturer, we pay special attention to the different needs and long-term planning of users in various regions.Through a CNC system with independent intellectual property rights, a marketing network spread across the country, and various overseas marketing and service institutions gradually built, we provide first-class products and tailor-made and efficient services to users in all industries at home and abroad.
Adhere to "everything is market-oriented", the marketing headquarters and many provincial levels /Municipal offices and branches in major cities across the country;All marketing regions cooperate closely and the market network is spread across the country.
Optimize management processes to be close to customer needs and help them ensure the normal operation of their products.
one,Under the conditions of custody and use by the user:
From the date of shipment, within 12 months, if the product is damaged or cannot be used normally due to manufacturing quality problems, the company will be responsible for repair or replacement free of charge.
two,If a fault is caused by the following reasons, it will also be repaired or replaced for a paid period of warranty:
⒈Due to errors in use, self-modification and inappropriate repairs;
⒉Use exceeding the requirements specified in the standards;
⒊During the installation process, damage or improper use or human damage occurs;
⒋In the cause of earthquakes, fires, lightning strikes, abnormal voltages, other natural disasters and secondary disasters;
three,When the product fails:
Whether the user contacts the supplier or the after-sales service department of our company, he/she will receive satisfactory responses. We will respond to the questions reported by the customer within half a working day. For situations that need to be resolved on site, after-sales service personnel will arrive at the on-site service within the province and 24 hours outside the province.The product will be repaired and replaced free of charge during the warranty period due to manufacturing problems caused by our company.
Four,Product exceeds warranty period:
If the product exceeds the warranty period and can maintain its function after repair, it will be repaired for a paid time. If it cannot work normally after repair, it will be replaced for a paid time.
